Shipping
Please allow up to 14 days for shipping. For more information regarding shipments to US Territories or international shipments/billing please call +32 492 80 76 76 or email us at info@medxpress.pro.
For countries outside of the European Union, a customs processing fee is charged. You will see this as a Handling Fee during checkout.
Returns
Medxpress is pleased to offer a 30-day money back guarantee. If you are not satisfied with your purchase for any reason please contact our customer service department at +32 492 80 76 76 for a Return Material Authorization (RMA) number. We request that you return the purchase in "like new" condition within 15 business days of the issuance of the RMA.
Conditions:
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Product must be in “Like New” condition
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Should have minimal evidence of use
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Should be clean
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Should have all accessories
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Should not show signs of abuse
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Customer is responsible for the shipping cost if returned due to customer error
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Customer is responsible for shipping product back in the original packaging
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Customer must secure a RMA number
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RMA number should be visible on the shipping label
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Customer must provide a reason for return
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Allow up to 15 days after receipt to process credit/refund
- Distributors refer to Distributor agreement for shipping and return costs and instructions.