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Shipping and Return

Shipping

Please allow up to 14 days for shipping. For more information regarding shipments to US Territories or international shipments/billing please call +32 492 80 76 76 or email us at info@medxpress.pro.

For countries outside of the European Union, a customs processing fee is charged. You will see this as a Handling Fee during checkout.

Returns

Medxpress is pleased to offer a 30-day money back guarantee. If you are not satisfied with your purchase for any reason please contact our customer service department at +32 492 80 76 76  for a Return Material Authorization (RMA) number. We request that you return the purchase in "like new" condition within 15 business days of the issuance of the RMA.

Conditions:

  • Product must be in “Like New” condition

  • Should have minimal evidence of use

  • Should be clean

  • Should have all accessories

  • Should not show signs of abuse

  • Customer is responsible for the shipping cost if returned due to customer error

  • Customer is responsible for shipping product back in the original packaging

  • Customer must secure a RMA number

  • RMA number should be visible on the shipping label

  • Customer must provide a reason for return

  • Allow up to 15 days after receipt to process credit/refund

  • Distributors refer to Distributor agreement for shipping and return costs and instructions.