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Shipping and Return

Shipping

Please allow up to 14 days for shipping. Our goal is to process all orders within 24 hours of receipt. If the product is in stock, it will be shipped within 48 hours. For more information regarding shipments to US Territories or international shipments/billing please call +32 492 80 76 76 or email us at customersupport@medxpress.pro

Returns

Medxpress is pleased to offer a 30-day money back guarantee. If you are not satisfied with your purchase for any reason please contact our customer service department at +32 492 80 76 76  for a Return Material Authorization (RMA) number. We request that you return the purchase in "like new" condition within 10 business days of the issuance of the RMA.

Conditions:

  • Product must be in “Like New” condition

  • Should have minimal evidence of use

  • Should be clean

  • Should have all accessories

  • Should not show signs of abuse

  • Customer is responsible for return shipping cost

  • Customer is responsible for shipping product back in the original packaging

  • Customer must secure a RMA number

  • RMA number should be visible on the shipping label

  • Customer must provide a reason for return

  • Allow up to 10 days after receipt to process credit/refund